Description

About the Role

We are looking to recruit a IT Helpdesk Assistant to join our expanding Innovation and Technology Team.

This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further.

You will be responsible for providing remote IT Technical Support to a userbase of over 500 people in particular with face-to-face support within our Bristol or Plymouth office. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.

Key responsibilities will include:

• Logging helpdesk calls and providing assistance to resolve issues
• Emailing administration such as releasing quarantined emails
• Day to day administration of our Cloud based software
• User account administration
• Day to day administration of our Cloud based file sharing service
• Asset logging / keeping asset register up to date
• Distributing IT equipment to staff
• Installing software
• Building laptops/phones/tablets for end users
• Identifying tickets logged that would benefit from additional training
• Visiting offices to engage with users and check office IT equipment

About You

To be considered for the role you will need to have:

• Previous Technical Support experience
• A good understanding of Microsoft Office
• Strong communication and interpersonal skills
• A passion for technology and a self-motivated approach to work
• This role can be based out of our Bristol or Plymouth Office as well as occasional visits to our other offices.
• A Driving Licence and access to a car

Why Bishop Fleming?! 

Bishop Fleming is leading independent provider of audit, accountancy, tax, and advisory services in the UK. With a turnover of £43.1m, the firm saw growth of almost 13% per cent over the last 12 months.

From owner-managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; Bishop Fleming offers full services across a diverse range of sectors, including:

Automotive, Charities and Not for Profit, Education, Energy, Renewables and Natural Resources, Financial Services, Food and Drink, Healthcare, Hospitality and Leisure, Housing Associations, Manufacturing, Private Client, Professional Services, Public Sector, Real Estate and Construction, Technology, Media and Telecomms, and Transport and Logistics.

Bishop Fleming is currently ranked fifth in the Accountancy Age Mid-Tier Power Index and is also the largest provider of audit services to multi-academy trusts in the academy sector.

With 8 offices spanning from the West Midlands to the South West, the firm has 40 partners and nearly 500 staff, and is a certified Great Place to Work®.

Bishop Fleming is a member of Kreston Global, a global network of independent accounting firms in more than 100 countries.

If that’s not enough, we offer a fantastic range of benefits including: 

• 25 days holiday plus bank holidays plus Christmas off! 
• Hybrid working 
• A contributory Pension scheme 
• Life assurance 
• Simply Health cashback plan including access to 24/7 online GP service and counselling services 
• Perkbox discounts and rewards platform with over 4,000 perks and discounts 
• Yulife employee wellbeing app 
• Social events with active social committees that plan internal and external events  
• Numerous opportunities for development 

Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further. 

We welcome applicants who would like the flexibility in their working arrangements, including working from home or part time working, which may help to accommodate parent or carer responsibilities, further studies and activities outside of work.

We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential.  We support a culture where people are valued and treated fairly with respect and differences are understood and celebrated. 

The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That's why we're committed to equality of opportunity, diversity and inclusion at every level.